Note to Our Visitors: Welcome to the NorthRock Church website! Please note, the content you're reading in our Terms of Service & Privacy Policy is constantly being updated to meet standards and requirements. We're always working to refine this content to ensure it is clear, fair, and tailored to serve our community. We appreciate your understanding and patience. If you have any questions or feedback, don't hesitate to reach out to us.
Introduction
Thank you for visiting this website, offered by NorthRock Church ("we", "us" or "our"), where we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at info@northrocksa.com.
When you visit our website northrocksa.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our website (such as northrocksa.com), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").
What Information Do We Collect?
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the [Website/Service] or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the [Website/Service], the choices you make, and the products and features you use.
How Do We Use Your Information?
If you elect to provide us with your information while using the Website or Services, for example, by registering on our [Website/Service] or e-mailing us, etc., we may provide you with product and service related announcements or contact you regarding your member service requests. For example, all registered users receive a welcome e-mail to confirm their registration. These types of communications are necessary to serve you, respond to your concerns, and provide the high level of care that we strive to offer our members.
We may also use information that we collect about you or that you provide to us, including any Personal Information to: (i) provide you with the [Website/Service] and their contents, and any other information, materials or services that you request from us; (ii) fulfill any other purpose for which you provide it; (iii) give you notices about your account/subscription, including expiration and renewal notices; (iv) carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; and (v) notify you when updates are available, and of changes to any materials or services we offer or provide through the Website and Services.
The usage information we collect helps us improve our Website and Services and deliver a better and more personalized experience by enabling us to estimate our audience size and usage patterns, store information about your preferences, customize our Website and Services according to your individual interests, speed up your searches, and recognize you when you use the Website or Services.
We use information we collect about your location to determine the extent our products and services are used through-out the world.
Our Commitment to Data Security
At NorthRock Church, protecting your personal information is a top priority. We have implemented a combination of physical, electronic, and administrative safeguards designed to prevent unauthorized access, maintain data accuracy, and ensure information is used properly. While we strive to keep our systems secure to the best of our ability, we cannot guarantee complete protection against all security risks or unintentional disclosures of personal information.
Data Security
We employ reasonable technical and organizational measures to protect your personal data from loss, misuse, or unauthorized changes. Sensitive payment details, such as credit/debit card numbers and bank account information, are never stored on our platforms. All electronic transactions involving us are encrypted for your security. However, because internet data transmission is inherently vulnerable, we cannot assure absolute security for information transmitted online. You are responsible for safeguarding your login credentials and should never share your password with anyone. NorthRock Church will never request your password.
External Links
Our website and platforms may include links to external websites for your convenience. Once you click these links, you leave NorthRock's domain, and we have no control over the content, privacy policies, or practices of these third-party sites. As such, NorthRock Church is not responsible for how your information is handled on those websites. We recommend reviewing the privacy policies of any external sites you visit and exercising caution when sharing personal data.
Managing Communication Preferences
Individuals can manage communication preferences through our website by adjusting their account settings. If assistance is needed, updates can be requested by emailing nradmin@northrocksa.com. While our website provides some options for communication management, individuals may need to reach out for further adjustments, including unsubscribing from specific forms of outreach such as emails, texts, or phone calls. Our team is available to manually update preferences upon request. Message and data rates may apply.
Third-Party Data Sharing
We may share your information with trusted third-party services to support church operations. These partners have their own privacy policies, and we encourage you to review them for more details on their data practices. Our third-party partners include:
- SecureGive – All giving and donation transactions are processed securely through the SecureGive platform. We do not store your credit or debit card information. SecureGive uses industry-leading encryption to protect your financial information during every transaction.
- Mailchimp – Mailchimp helps us send emails, newsletters, and updates to keep you informed about church news and events.
- Serve HQ – This platform manages volunteer onboarding, scheduling, and communications to connect volunteers with opportunities to serve.
These platforms follow strict security protocols to maintain data privacy and integrity. While NorthRock Church takes every precaution to ensure your data is handled responsibly, we cannot be held responsible for the privacy practices of these third-party services. Importantly, we do not sell your data to any third-party companies. Data is shared only to support church operations and is managed securely by our trusted partners.
Photo & Video Consent
NorthRock Church regularly takes photos and videos during weekend services and events across all campuses. This includes but is not limited to weekend services, baptisms, off-night events like Child Dedication, KidzRock Conference, Party Like A Rockstar, Team Night volunteer nights, Big Wednesday, Heavenly Women’s Conference, Serve Day, and other church events. These images and videos may be used for social media, promotions, or livestreams to showcase church activities and community life.
If you do not wish to be photographed or filmed, please notify us in advance. You can email us at nradmin@northrocksa.com with your preference, and we will make every effort to respect your wishes. For those who prefer not to be included in event media, we encourage reaching out before the event or service to ensure accommodations are made.
Since we have a large congregation, we may not always be able to personally identify individuals who wish to opt-out on the day of an event. By attending, you consent to being photographed or filmed unless we receive prior notice.
If you have been photographed or filmed and wish for your image to be removed from any church media, please contact us at nradmin@northrocksa.com. While we cannot guarantee the immediate removal of all images or videos, we will make reasonable efforts to honor your request and remove content from future promotions or social media posts.
How Do We Handle Your Social Logins?
If you choose to register or log in to our services using a social media account, we may have access to certain information about you.
Parental Consent for Children's Data
We require explicit parental or guardian consent before collecting or storing children's information. This consent is obtained when registering a child for church activities, check-ins, or events. If at any time a parent or guardian wishes to update or remove their child's data, they may contact nradmin@northrocksa.com to make such a request.
Children’s data is securely stored within our systems, and access is restricted to authorized church staff managing family ministries. We take extra precautions to protect children's data and ensure its confidentiality.
Data Breach Policy
In the event of a data security incident, we will take immediate steps to assess the breach, notify affected individuals if necessary, and enhance security protocols to prevent future occurrences. Your privacy and data security are of utmost importance to us, and we are committed to safeguarding your personal information.
Data Retention Policy
Personal information is currently retained indefinitely, unless a removal request is submitted. We are actively working on a formalized data retention policy to align with best practices. To request data removal, please email nradmin@northrocksa.com. While inactive profiles are reviewed periodically, we encourage individuals to reach out if they would like their data updated or removed.
Updates and Modifications
We may update or modify this Privacy Policy as necessary to reflect changes in our practices or legal requirements. All updates will be posted on this page with an updated "Effective Date." We encourage you to periodically review this policy to stay informed about how we are safeguarding your information.
What Is Our Stance on Third-Party Websites?
Our [Website/Service] may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services, or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from the [Website/Service].
Your Privacy Rights & Contact Information
You have the right to access, update, or request removal of your personal information. If you have questions or need assistance regarding your data, please contact us at nradmin@northrocksa.com.
This Privacy Policy is subject to periodic updates to reflect any changes in our data practices. We encourage you to review this page regularly for the latest information.
NorthRock Church remains committed to safeguarding your information and ensuring a safe and secure experience for all members of our community.
Contact Us
If you have any questions about these terms of service & privacy policy, please contact us at:
NorthRock Church
1278 N Loop 1604 E
San Antonio, TX 78232-1327
info@northrocksa.com
(210) 452-4614